How we have adapted

This pandemic is one that has adversely affected the business market and has cost many jobs. Even the operations of most contact center has been affected by this new unknown. New and ever changing laws and guidlines implemented by governments all over the globe has placed some what of a constriction on most call centers causing the to down size thier operations and even forcing some of them to close thier doors. Unable to keep up with the needs of thier clients while operating within the guidlines specified.  Onpoint has found a way around this issue. Taking the route utilized by many businesses to combat the common problem, Shifting focus from the conventional business model to one the favours a work from home structure. Taking advantage of some of the newest and class leading technologies we have completely transformed our business to suit the needs of our customers. This new business model allows us to scale up or scale down our operations with little to no interfarance from goverment agencies and ensure constant and consistent service to our customers.